Job Description
Join our award-winning call center team in Milwaukee and launch your career in customer service excellence! We're seeking energetic professionals to deliver exceptional support experiences for Fortune 500 clients. This immediate-hire opportunity offers competitive pay, comprehensive training, and a dynamic work environment where your contributions are valued.
What We Offer:
- Competitive hourly wages with performance-based incentives
- Comprehensive paid training and ongoing development
- Medical, dental, and vision benefits (after 60 days)
- 401(k) with company matching
- Clear advancement pathways to team lead/supervisor roles
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM system while maintaining data integrity
- Meet/exceed performance metrics including CSAT scores and handle times
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to compliance protocols and security guidelines
- Participate in ongoing coaching and quality assurance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including evenings/weekends
- Proficient in typing (40+ WPM) and basic computer applications
- Passion for helping others and positive attitude