Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to our Oklahoma City community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters. Our hiring event on October 15th offers on-the-spot interviews – don't miss this opportunity to launch your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for resolution time and customer satisfaction (CSAT)
- Participate in ongoing product training to maintain expertise
- Support cross-functional projects to improve customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Proficiency with CRM software (Salesforce) and MS Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Valid driver's license (for occasional off-site support)
- Pass background check and drug screening