Job Description
Join our dynamic team at Global Connect Solutions for an exclusive hiring event targeting part-time Call Center opportunities in Chicago, IL and New York, NY! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying flexible schedules and competitive compensation.
What We Offer:
- Flexible part-time shifts (20-30 hrs/week)
- Comprehensive paid training program
- Health benefits for full-time-equivalent roles
- Performance-based quarterly bonuses
- Clear advancement pathways to team lead/supervisor
Event Details:
Chicago: October 28, 2023 | 10 AM - 4 PM
New York: November 4, 2023 | 9 AM - 5 PM
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution focus
- Document interactions accurately in CRM system (Salesforce)
- Meet/exceed KPIs: AHT (avg handle time), CSAT (customer satisfaction), FCR
- Participate in ongoing product knowledge sessions
- Collaborate with cross-functional teams to improve processes
- Maintain HIPAA/GDPR compliance in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficiency in MS Office and CRM software
- Ability to work flexible schedules including weekends/holidays
- Strong conflict resolution and empathy skills
- Bilingual English/Spanish proficiency highly valued