Job Description
Join our elite customer service team at Houston Call Center Solutions! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers immediately. Enjoy competitive pay, comprehensive training, and a dynamic work environment where your voice matters.
Why Work With Us?
- Immediate start date available
- Full benefits package (health/dental/vision)
- Performance-based quarterly bonuses
- Advancement opportunities into leadership
- Modern downtown Houston location
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed KPIs: 90% CSAT, 25 AHT, 95% FCR
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with QA team on call calibration sessions
- Participate in monthly upsell campaigns
- Maintain 99% schedule adherence
Qualifications
- 1+ years customer service/call center experience
- Minimum 45 WPM typing speed
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional conflict resolution abilities
- Spanish bilingual preferred
- Flexible availability for 24/7 shifts
- Passion for exceeding customer expectations