Job Description
Join our award-winning call center team in Charlotte, NC! We're seeking dynamic Customer Service Representatives for immediate full-time positions with same-day start opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve processes
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation (onsite role)
- Availability to work flexible shifts