Job Description
Launch your career with Nexus Solutions! We're seeking motivated individuals for our paid training Customer Service Representative program in Jacksonville, FL. No prior experience needed – we provide comprehensive training to equip you with the skills for success. Enjoy competitive pay, weekly paychecks, and a supportive environment with opportunities for advancement.
What We Offer:
- 4-week paid training program ($18/hour during training)
- Weekly paychecks with direct deposit
- Comprehensive benefits package (health/dental/vision after 90 days)
- Career growth pathways into leadership roles
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team to improve service processes
- Adhere to compliance protocols and security standards
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Problem-solving mindset with attention to detail
- Positive attitude and willingness to learn
- Reliable internet connection for remote options
- Ability to pass background check/drug screen
- Basic typing skills (30+ WPM preferred)