Job Description
Join our dynamic team as a Call Center Representative in Raleigh, NC! We're seeking motivated individuals for immediate hire with full paid training. No experience necessary - we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Help us deliver exceptional service while growing professionally with one of North Carolina's leading contact centers.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in compliance protocols
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, metric-driven environment
- Must pass background check and drug screening
- Reliable transportation to our Raleigh facility
- Flexible availability including evenings/weekends