Job Description
Join our award-winning customer service team in Columbus! We're seeking passionate Full-Time Call Center Representatives with paid training to deliver exceptional support. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your career growth is prioritized. No experience needed – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company compliance and security protocols
- Identify opportunities for upselling/cross-selling
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and problem-solving mindset
- Reliable transportation to Columbus, OH location
- Must pass background/drug screening
- Previous customer service experience (preferred)