Job Description
Join our dynamic team at Detroit Customer Solutions Inc. and launch your career in customer service! We're hosting an exclusive hiring event for motivated individuals seeking immediate full-time opportunities in our state-of-the-art call center. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is our priority.
As a Call Center Representative, you'll be the voice of our clients, delivering exceptional service that builds lasting relationships. No experience? No problem! We provide paid training to ensure you succeed from day one. Seize this chance to join a company that invests in its people and rewards excellence.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with a positive attitude
- Reliable transportation to downtown Detroit location
- Availability to work flexible shifts including evenings/weekends
- Passion for helping others and problem-solving