Job Description
Join our award-winning customer service team in Memphis! We're seeking energetic individuals to deliver exceptional support experiences across diverse industries. Enjoy competitive pay, comprehensive training, and rapid advancement opportunities in a dynamic, team-oriented environment. Our state-of-the-art facility offers modern amenities and flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in real-time
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with cross-functional teams for complex issues
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Proficient with Windows OS and typing (40+ WPM)
- Strong active listening and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Clear criminal background check required