Job Description
Join our exclusive hiring event for Part-Time Customer Service Representatives in Raleigh, NC and Virginia! Global Support Solutions is seeking empathetic professionals to deliver exceptional customer experiences while enjoying flexible scheduling. This is your opportunity to launch a rewarding career in customer support with industry-leading training and growth potential.
Why Join Us?
• Competitive hourly pay with performance bonuses
• Comprehensive paid training program
• Flexible shifts including evenings/weekends
• Health benefits for part-time employees (20+ hrs/week)
• Career advancement into leadership roles
Event Details:
📅 Date: October 28, 2023
⏰ Time: 10:00 AM - 4:00 PM
📍 Location: 300 Fayetteville Street, Raleigh, NC
🔗 Virtual Option: Available for Virginia candidates
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Identify upsell opportunities during customer interactions
- Participate in monthly improvement workshops
Qualifications
- 1+ years customer service experience preferred
- Proficient in Microsoft Office Suite and CRM tools
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability including weekends/holidays
- High school diploma or equivalent required
- Bilingual (Spanish/French) candidates highly valued