Job Description
Launch your career in customer service with paid training and night shift opportunities at Global Customer Solutions! We're seeking motivated individuals for our San Diego, CA location (with positions also available in Austin, TX). No experience needed – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Join us in delivering exceptional customer experiences while advancing your professional journey.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service standards
- Adhere to compliance protocols and data security guidelines
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer literacy and typing proficiency
- Reliability and punctuality for night shift schedule
- Positive attitude and problem-solving mindset