Job Description
Join our award-winning customer service team and make an immediate impact! ConnectCare Solutions is seeking dynamic Call Center Representatives for immediate start positions in Richmond, VA. We offer competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No experience necessary – we provide paid training!
Why Join Us?
- Immediate start date with paid training
- Health, dental, and vision insurance (Day 1 eligibility)
- 401(k) with company match
- Tuition reimbursement program
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Meet/exceed performance metrics (call time, quality scores)
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work option
- Must pass background/drug screening
- Availability for flexible shifts (including weekends)