Job Description
Join CityConnect Communications' dynamic team as an Entry-Level Call Center Representative in Jacksonville! We're hosting a hiring event for motivated individuals seeking to launch their careers in customer service. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Be part of a company that values your voice and invests in your future!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including weekends)
- Valid government-issued photo ID