Job Description
Join our award-winning customer team in Omaha, NE! We're urgently hiring energetic professionals for our 24/7 call center operations. Enjoy competitive pay, comprehensive benefits, and on-the-job training. Perfect for career changers and recent grads – no experience required! Our hiring event guarantees same-day interviews for qualified candidates.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads for complex customer escalations
- Maintain product knowledge through continuous training
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Flexible schedule availability (including nights/weekends)
- Positive attitude with problem-solving mindset
- U.S. work authorization and clear background check