Job Description
Join our award-winning customer service team in Denver and launch your career with comprehensive paid training! We're seeking motivated individuals to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and advancement opportunities in a dynamic, supportive environment.
Why Work With Us?
- Free paid training program ($2,000 value)
- Health benefits, 401(k) matching, and PTO
- Performance-based bonuses and incentives
- Modern downtown office with free parking
- Clear career growth path to team lead/supervisor
Responsibilities
- Handle 50-75 daily customer calls via phone/email/chat
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads for complex escalations
- Participate in ongoing training and coaching sessions
- Uphold company compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- 6 months+ customer service/call center experience preferred
- Typing speed of 35+ WPM with 95% accuracy
- Strong verbal communication skills in English
- Ability to work flexible shifts (evenings/weekends)
- Basic computer proficiency (MS Office, CRM tools)
- Positive attitude with problem-solving mindset
- Pass background check and drug screening