Job Description
Join our dynamic team at Coastal Connect Solutions as an Entry-Level Customer Service Representative! We're hosting an exclusive hiring event in Virginia Beach for motivated individuals ready to launch their career in customer excellence. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Seize this opportunity to become the voice of our valued customers!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution time
- Continuously improve product knowledge to deliver accurate information
- Contribute to team success through proactive communication and collaboration
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with a solutions-oriented mindset
- Basic computer proficiency with typing speed of 35+ WPM
- Valid authorization to work in the United States