Job Description
Join Nashville's fastest-growing customer service team! We're urgently hiring motivated individuals for immediate full-time call center positions with same-week start dates. No experience required – we provide comprehensive training and career advancement opportunities.
Why Choose Us?
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (Day 1 eligibility)
- Modern downtown Nashville workspace
- Clear career progression paths
- Supportive team environment
Perfect for career changers, recent graduates, or anyone seeking stable employment with growth potential. Apply today and start earning tomorrow!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics: 90% CSAT, <30s handle time
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Complete monthly product certification training
- Uphold PCI compliance standards for payment processing
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 40 WPM typing speed (assessed during interview)
- Strong verbal communication skills (English fluency required)
- Ability to navigate multiple software systems simultaneously
- Adaptability to flexible shift schedules (including weekends)
- No prior experience necessary – training provided
- Positive attitude and resilience under pressure