Job Description
Join our award-winning call center team in Austin, Ohio for exciting night shift opportunities! We're hosting a dedicated hiring event for motivated professionals seeking career growth in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your contributions. Perfect for night owls and those seeking work-life balance with our flexible scheduling.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with typing 30+ WPM
- Flexible schedule availability for night shifts (10 PM - 6 AM)
- Positive attitude and team-oriented mindset