Job Description
Join our dynamic hiring event for entry-level Customer Service Representatives! Coastal Careers Group is seeking passionate individuals to deliver exceptional customer experiences in Virginia Beach and North Carolina. No prior experience required – we provide comprehensive training. Enjoy competitive pay, benefits, and career growth opportunities. Perfect for recent graduates and career changers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Adhere to company policies and regulatory standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Problem-solving aptitude and patience
- Ability to work flexible shifts (including weekends)
- Positive attitude and customer-focused mindset
- Valid US work authorization (required)
- Must be able to attend in-person hiring event