Job Description
Immediate Hire: Call Center Representative in Cleveland, OH
Join Cleveland Connect Solutions and launch your career in customer service! We're seeking energetic individuals to join our award-winning call center team. This full-time position offers competitive pay, comprehensive benefits, and rapid advancement opportunities. Perfect for career changers or those seeking immediate employment in a dynamic, supportive environment.
Why Work With Us?
- Sign-on bonus for qualified candidates
- Paid training and certification programs
- Health/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement
- Employee recognition programs
Hiring Event Details: Visit our North Carolina hiring event on October 15th to explore additional opportunities across our regional network.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call time, CSAT, resolution rate)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Participate in ongoing training and development
- Uphold company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with resilience under pressure
- Valid Ohio driver's license (for potential field support)