Job Description
Join our award-winning customer experience team as a Remote Customer Support Specialist in Columbus, OH! We're seeking passionate professionals to deliver exceptional service to Fortune 500 clients while enjoying the flexibility of working from home. This is your opportunity to grow your career with a company that invests in its people through industry-leading training, competitive benefits, and advancement pathways.
What We Offer:
- Industry-leading compensation with performance-based bonuses
- Comprehensive health, dental, and vision plans
- 401(k) with 5% company match
- Paid training and certification opportunities
- Monthly stipend for home office equipment
Responsibilities
- Handle inbound/outbound calls for high-value clients with empathy and professionalism
- Resolve complex customer inquiries using Salesforce and Zendesk platforms
- Document interactions accurately in CRM systems while maintaining SLAs
- Collaborate with technical teams to resolve escalated issues
- Proactively identify upsell opportunities based on customer needs
- Maintain 95%+ customer satisfaction score metrics
- Participate in bi-weekly coaching and skill development sessions
Qualifications
- Minimum 2 years call center or customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced digital environments
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ohio residency required for tax purposes
- High school diploma or equivalent (college degree preferred)