Job Description
Join our award-winning team in Long Beach, CA as a Customer Service Representative with DAILY PAY and PAID TRAINING! We're seeking passionate individuals to deliver exceptional experiences while enjoying financial flexibility.
At CustomerFirst Solutions, we invest in our people. As a key member of our support team, you'll handle inbound/outbound customer interactions, resolve inquiries, and build lasting relationships—all while receiving industry-leading compensation and rapid earnings access.
Perks That Matter:
- Daily pay (no more waiting for payday!)
- Comprehensive paid training program
- Health benefits + retirement options
- Career advancement pathways
- Positive, collaborative culture
Responsibilities
- Handle 50-75 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 98% accuracy
- Collaborate with support teams for complex escalations
- Meet/exceed KPIs for CSAT (95%+) and resolution times
- Proactively identify upsell opportunities
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional communication & conflict resolution skills
- Proficient in CRM software (Salesforce/Zendesk)
- Type 45+ WPM with attention to detail
- Flexible schedule availability (including weekends)
- Positive attitude and problem-solving mindset