Job Description
Join our dynamic hiring event for immediate full-time Call Center Representative positions in Baltimore, MD! We're seeking passionate individuals to deliver exceptional customer experiences through phone, chat, and email support. Enjoy competitive pay, comprehensive benefits, and rapid onboarding with no experience required. This is your chance to launch a rewarding career in customer service with a leading telecommunications provider.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical issues
- Document interactions accurately in CRM systems and maintain call quality standards
- Collaborate with team members to improve service efficiency
- Meet/exceed performance metrics for call handling and resolution times
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Comfortable working in a fast-paced, target-driven environment
- Basic computer proficiency and willingness to learn new software
- Positive attitude and problem-solving mindset
- Must be available for flexible shifts including evenings/weekends