Job Description
Join our award-winning remote team as a Customer Service Representative and transform how businesses interact with their clients. We're seeking dynamic professionals to deliver exceptional support from the comfort of their New York homes. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual environment where your communication skills shine. As a leader in customer experience, we invest in your growth through continuous training and career advancement opportunities.
Responsibilities
- Handle inbound/outbound calls for high-profile clients with empathy and efficiency
- Resolve customer inquiries regarding products/services using CRM platforms
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR) through quality service
- Participate in weekly training sessions to refine product knowledge
Qualifications
- Minimum 1 year call center or customer service experience
- Excellent verbal/written communication skills in English
- Proficient with CRM software (Salesforce preferred)
- Quiet, dedicated home office with high-speed internet
- Ability to work independently while collaborating in virtual teams
- Flexible schedule availability (including evenings/weekends)
- New York state residency required