Job Description
Join our dynamic call center team in Portland, OR and start your career immediately! We're seeking passionate individuals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth is prioritized. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve issues efficiently using CRM systems and knowledge bases
- Meet/exceed performance metrics including call quality and resolution rates
- Document interactions accurately in real-time
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset with empathy and patience
- Basic computer proficiency (MS Office, browsers)
- Flexible schedule availability including weekends
- Background check and drug screen required