Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and thrive in our dynamic remote work environment! We're seeking dedicated professionals to deliver exceptional customer support during evening hours while enjoying the flexibility of working from home. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive, tech-driven culture.
What We Offer:
- Remote work flexibility with company-provided equipment
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- Paid time off and holiday pay
- 401(k) with company matching
- Ongoing professional development
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM PST)
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT, AHT, and resolution rates
- Contribute to process improvement initiatives for customer experience
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or call-center environment
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication and active listening abilities
- Ability to troubleshoot technical issues independently
- Reliable high-speed internet and quiet home office space
- Availability to work flexible night shift schedule including weekends
- Strong problem-solving skills with a customer-first mindset