Job Description
Join our award-winning customer service team in Richmond, Virginia! We're seeking motivated Call Center Representatives to handle inbound/outbound calls for top-tier clients. No experience necessary—comprehensive training provided. Enjoy competitive pay, benefits, and immediate start. Work in a modern, supportive environment with flexible scheduling options. Apply today and start your career in customer service!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, CRM tools)
- Previous customer service experience preferred
- Must pass background check and drug screening
- Reliable transportation to Richmond office
- Flexible availability including evenings/weekends