Job Description
Join our award-winning customer support team at Global Connect Solutions! We're seeking dynamic individuals to deliver exceptional experiences to clients across diverse industries. This is your opportunity to launch a rewarding career in customer service with flexible scheduling and competitive pay. No experience necessary – we provide comprehensive training and growth opportunities. Work in our modern downtown Portland facility with collaborative teams and performance-based incentives. Immediate openings available for motivated candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Flexible availability including evenings and weekends
- Basic computer proficiency with typing 30+ WPM
- Passion for helping others and positive attitude
- Background check and drug screen required