Job Description
Join our dynamic team as a Local Customer Service Representative in Raleigh, NC! We're hosting an exclusive hiring event for motivated professionals ready to make an immediate impact. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment. Perfect for career changers and experienced professionals alike – no prior experience required!
Why Apply?
- Immediate start date available
- On-the-job training provided
- Health/dental/vision benefits
- Career advancement opportunities
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure resolution
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing product knowledge training
- Support seasonal customer volume during peak periods
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Raleigh location