Job Description
Join our award-winning customer service team in Charlotte and launch your career immediately! We're seeking motivated individuals to handle inbound/outbound calls for Fortune 500 clients. Enjoy flexible scheduling, comprehensive training, and rapid advancement opportunities. Our modern call center offers a collaborative environment with performance bonuses and health benefits starting Day 1. No experience required – we provide all necessary tools for success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while meeting productivity metrics
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training to enhance product knowledge and communication skills
- Maintain high customer satisfaction scores through empathetic problem-solving
- Adhere to compliance standards and data security protocols
- Identify opportunities for process improvements and share feedback with supervisors
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 18 years of age with legal work authorization
- Clear background check and drug screening results
- Strong verbal communication skills with neutral accent
- Ability to type 30+ WPM with basic computer proficiency
- Flexible availability including evenings, weekends, and holidays
- Previous customer service experience preferred but not required
- Reliable transportation to our West Charlotte facility