Job Description
Join Raleigh Connect Solutions and launch your career in customer service with our comprehensive paid training program! We're seeking passionate individuals to deliver exceptional support to our growing client base. As a locally owned call center, we pride ourselves on fostering a supportive work environment with clear growth paths. No experience necessary – we provide all the tools you need to succeed, including paid training, flexible scheduling options, and competitive benefits. Become part of Raleigh's thriving customer service community and build a rewarding career with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions and update customer records accurately
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Basic computer proficiency with ability to learn new software
- Positive attitude and customer-first mindset
- Reliable transportation to our Raleigh facility
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- No prior experience required – training provided!