Job Description
Join our award-winning customer support team as a Part-Time Customer Service Representative! We're seeking empathetic and tech-savvy individuals to deliver exceptional experiences for our clients across healthcare and fintech sectors. This flexible role offers immediate start opportunities with competitive pay and growth potential. Enjoy a dynamic remote-friendly environment where your problem-solving skills shine!
Our ideal candidates thrive in fast-paced settings, possess strong communication abilities, and are committed to resolving customer inquiries with professionalism. Training and ongoing support provided. Perfect for students, career changers, or those seeking flexible hours without compromising impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional efficiency
- Resolve billing, technical, and product-related issues while maintaining CSAT scores above 95%
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with technical teams to troubleshoot platform-specific challenges
- Contribute to process improvement initiatives through customer feedback analysis
- Adhere to HIPAA and PCI compliance standards for all customer interactions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in BPO or SaaS environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication with neutral accent
- Ability to multitask in high-volume settings with minimal supervision
- Available 20-30 hours/week including weekend/evening shifts
- U.S. work authorization and reliable home internet connection