Job Description
Join our exclusive hiring event for immediate call center opportunities in Baltimore, MD and North Carolina! We're seeking energetic professionals to join our award-winning customer service team. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding. Apply in-person at our downtown Baltimore location and start your career journey today!
Event Details:
📅 Date: June 18, 2024
⏰ Time: 9:00 AM - 4:00 PM
📍 Address: 100 E Pratt St, Baltimore, MD 21202
🎁 On-the-spot interviews and same-day offers!
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (handle time, quality scores)
- Collaborate with team members to improve service processes
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening