Job Description
Join Chicago Connect Solutions as a Local Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional customer experiences during weekend shifts. Enjoy a competitive salary, supportive team environment, and growth opportunities within our dynamic organization. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed quality and performance metrics
- Participate in weekend shift rotations (Sat/Sun)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently and in a team setting
- Basic computer proficiency with MS Office Suite
- Flexibility to work weekend shifts (6:00 AM - 2:30 PM)
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset