Job Description
Join our dynamic team at NexGen Solutions for an exciting Customer Service Representative role with weekly pay! We're hosting a hiring event in Raleigh, NC to fill multiple positions offering competitive compensation and growth opportunities. As a key frontline team member, you'll deliver exceptional support to our diverse client base while enjoying the stability of direct-deposit paychecks every Friday.
What We Offer:
- Weekly paycheck processing
- Comprehensive benefits package
- Free on-site parking
- Advancement opportunities
- Modern downtown Raleigh workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process transactions and account modifications accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical team to resolve escalated issues
- Meet/exceed quality and productivity metrics weekly
- Contribute to process improvement initiatives
- Participate in quarterly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office Suite
- Clear communication skills (written/spoken)
- Ability to multitask in fast-paced environment
- Basic knowledge of CRM systems
- Flexibility to work occasional weekends
- Positive attitude with problem-solving mindset