Job Description
Are you ready to start a rewarding career immediately?
Apex Global Solutions is hosting a Massive Hiring Event for dynamic Customer Service Representatives. We are expanding our operations in Cleveland, OH and looking for talent to support our growing North Carolina branch. If you have excellent communication skills and a passion for helping people, we want to meet you!
This is not just a job; it’s an opportunity to join a high-performing team with immediate benefits, paid training, and a clear path for advancement.
Why Join Us?
- Immediate Start: No waiting period. Start working within days.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Full Benefits: Medical, dental, and vision insurance available after 60 days.
- Modern Environment: State-of-the-art call center facilities in the heart of Cleveland.
Whether you are local to Cleveland, OH, or looking for opportunities in North Carolina, we have positions available for you today.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Identify and assess customers' needs to achieve satisfaction.
- Upsell products and services to maximize revenue per call.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with team leads to develop strategies for improving customer retention and satisfaction.
- Adhere to all company policies, quality assurance standards, and call scripts.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, call center, or retail is preferred.
- Strong verbal communication and active listening skills.
- Proficiency with computers and navigating multiple software applications simultaneously.
- Ability to remain calm and professional when handling difficult or frustrated customers.
- Must be available to work flexible shifts, including evenings, weekends, and holidays.
- Must be authorized to work in the United States.