Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support while enjoying flexible scheduling and competitive pay. Perfect for students, parents, or career changers seeking work-life balance. Our inclusive culture offers comprehensive training and growth opportunities within a Fortune 500 environment.
Why You'll Love Working With Us:
- Flexible 20-30 hour weekly schedules
- Comprehensive paid training program
- Health benefits for part-time employees
- Performance-based quarterly bonuses
- Modern downtown San Francisco office with skyline views
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions accurately in Salesforce CRM
- Collaborate with tech teams to escalate complex issues
- Maintain 95% customer satisfaction score
- Participate in weekly performance improvement workshops
- Support weekend rotational shifts for 24/7 coverage
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM platforms
- Typing speed of 40+ WPM with 95% accuracy
- Fluent in English (Spanish bilingual a plus)
- Ability to work evenings/weekends (Sat/Sun)
- Valid California driver's license for occasional off-site events