Job Description
Join our award-winning customer service team in Indianapolis and start your career immediately! We're seeking motivated individuals to handle inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with growth opportunities.
Why Work With Us?
• Paid training program
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off
• Performance bonuses
• Modern downtown facility with free parking
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce
- Meet/exceed monthly performance metrics (AHT, CSAT)
- Collaborate with support teams for complex issues
- Participate in ongoing training programs
- Uphold company compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience
- Proficient with Windows OS and CRM software
- Clear communication skills with neutral accent
- Type 35+ WPM with 90% accuracy
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screen
- Must start within 5 business days of offer