Job Description
Immediate Hiring Event: Join Our Call Center Team!
Are you looking for a stable career with immediate start dates? Premier Talent Solutions is hosting a special hiring event in Kansas City, MO, to fill multiple Call Center Representative positions immediately.
We are seeking energetic and empathetic individuals to join our growing team. This is a fantastic opportunity to work in a modern environment with competitive benefits, paid training, and clear pathways for advancement.
Why Apply Today?
- Immediate start availability
- Competitive hourly pay with performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) retirement matching
- Modern office equipment and ergonomic workstations
Responsibilities
- Manage inbound and outbound customer calls with a focus on customer satisfaction.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Accurately document all customer interactions and transactions in the CRM system.
- Process orders, returns, and account updates as requested.
- Maintain a high level of product knowledge to provide accurate information.
- Adhere to all call center scripts, policies, and compliance standards.
- Collaborate with the support team to escalate complex issues.
Qualifications
- High School Diploma or GED required.
- Previous experience in a call center or customer service role is preferred but not required.
- Strong verbal communication and active listening skills.
- Proficient computer skills (typing speed 35+ WPM).
- Ability to remain calm and professional under pressure.
- Reliable internet connection and private workspace (if remote hybrid option applies).