Job Description
Join our award-winning Wichita call center team and launch your customer service career! We're seeking motivated Weekend Shift Agents with paid training to deliver exceptional support to our local community. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while building valuable skills in a dynamic environment.
Responsibilities
- Handle inbound/outbound calls for Wichita-based clients with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed KPIs including call resolution rates and satisfaction scores
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing speed (30+ WPM)
- Ability to work weekends (Sat/Sun) with flexible hours
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Reliable transportation to our Wichita facility