Job Description
Join Denver Connect Solutions and revolutionize customer support from the comfort of your home! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences for our Denver-based clients. This fully remote role offers the flexibility to work while making a tangible impact in the tech community.
As a key member of our virtual team, you'll become the digital face of innovative brands, resolving inquiries with precision and warmth. Enjoy a competitive salary, comprehensive benefits package, and ongoing professional development opportunities—all while working 100% remotely.
Responsibilities
- Deliver real-time chat support across multiple platforms (web, mobile apps, social media)
- Resolve customer inquiries within 5-minute response time SLA
- Maintain detailed ticket documentation in Zendesk and CRM systems
- Collaborate with cross-functional teams on product improvement initiatives
- Proactively identify and escalate complex technical issues
- Contribute to knowledge base articles and training materials
Qualifications
- Minimum 2 years experience in digital customer support
- Proven typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Freshdesk, or similar CRM platforms
- Exceptional written communication skills with neutral American accent
- Ability to multitask across 3-4 concurrent chat sessions
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space