Job Description
Are you ready to launch a rewarding career in customer service? Horizon Contact Solutions is seeking dynamic individuals to join our growing team in New Orleans, LA. We are currently hiring for immediate start positions and offer competitive pay, comprehensive benefits, and a supportive work environment.
Whether you are an experienced call center veteran or a motivated newcomer, we provide the training you need to succeed. Join us and become a vital part of our customer-centric team.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on quality and speed.
- Resolve customer inquiries, complaints, and issues efficiently using our CRM system.
- Accurately document customer interactions, feedback, and account information.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Meet daily and weekly performance metrics and KPI targets.
- Collaborate with team leads to improve service processes.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to type at least 35 WPM and navigate computer systems proficiently.
- Must be available to work flexible shifts, including weekends and holidays.
- Must be legally authorized to work in the United States.