Job Description
Join our dynamic team at Omaha Connect Solutions for an immediate full-time opportunity as a Call Center Representative! We're hosting a hiring event to fill multiple positions with competitive pay and comprehensive benefits. As a key player in our customer service operations, you'll deliver exceptional experiences while advancing your career in a supportive environment. Immediate start dates available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service efficiency
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Typing speed of 40+ WPM
- Positive attitude under pressure