Job Description
Join our dynamic team at Texas Customer Solutions Inc. and kickstart your career in customer service! We're seeking passionate individuals for immediate part-time call center positions in Austin. Enjoy competitive pay, flexible scheduling, and a supportive environment while making a real difference in our community. No experience required – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with data entry experience
- Ability to multitask in fast-paced environments
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset