Job Description
Join our award-winning team as a Call Center Representative in Oakland, Ohio! We're hiring immediately with comprehensive paid training – no experience necessary. Enjoy competitive pay, flexible scheduling, and a supportive environment where your success is our priority. Launch your customer service career today with industry-leading benefits and growth opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base
- Document interactions accurately in company systems
- Meet/exceed performance metrics (call volume, CSAT)
- Collaborate with team members to improve service quality
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, MS Office)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Reliable transportation to our Oakland, OH location