Job Description
Join our award-winning customer service team and become the voice of innovation! We're urgently seeking empathetic Customer Service Representatives to deliver exceptional remote support from the comfort of your Jacksonville home. As a vital part of our growing operations, you'll transform customer challenges into loyalty-building moments while enjoying competitive pay, comprehensive benefits, and flexible scheduling. Immediate openings available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical teams to resolve complex product issues
- Document all interactions accurately in compliance with HIPAA standards
- Identify upsell opportunities through needs-based consultation
- Meet/exceed monthly performance metrics (AHT, CSAT, FCR)
Qualifications
- Minimum 2 years customer service experience in remote/hybrid settings
- Proficient with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional written/verbal communication skills
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Experience in healthcare, SaaS, or e-commerce industries preferred