Job Description
Join our award-winning team as a Full-Time Customer Service Representative in Indianapolis! We're seeking passionate individuals to deliver exceptional customer experiences while receiving comprehensive paid training. No prior experience required – we'll equip you with all the skills needed to succeed.
Why Choose Apex Call Centers?
- Competitive Pay: $18-$22/hour + performance bonuses
- Full Benefits: Health, dental, vision, and 401k matching
- Career Growth: Clear advancement paths to team leadership
- Modern Workspace: Collaborative environment in downtown Indianapolis
Our clients are Fortune 500 companies in healthcare, finance, and retail sectors. You'll be part of a dynamic team handling inbound/outbound calls while making a real impact.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries regarding billing, services, and technical support
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs: Average Handle Time (AHT), First Call Resolution (FCR)
- Collaborate with specialists for complex issue escalation
- Participate in ongoing training to enhance product knowledge
- Uphold strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience a plus but not required
- Must pass background check and pre-employment assessment
- Available for flexible scheduling including evenings/weekends