Job Description
Join our award-winning customer service team at Capital Connect Solutions! We're seeking dynamic Call Center Representatives to handle inbound/outbound calls for Fortune 500 clients in Washington DC. Enjoy competitive pay, flexible scheduling, and comprehensive training. Our modern downtown office offers a vibrant work environment with growth opportunities into team leadership and account management.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits after 30 days
- 401(k) with company matching
- Paid time off and holidays
- Free parking and metro-adjacent location
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM system accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve customer satisfaction
- Participate in ongoing training and development programs
- Upsell/cross-sell products when appropriate
Qualifications
- High school diploma or equivalent required
- 6+ months call center or customer service experience
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Must pass background check and drug screening
- Basic typing skills (30+ WPM)