Job Description
Join our dynamic team at Customer Connect Solutions as a Call Center Representative in El Paso! We're seeking motivated individuals to deliver exceptional customer experiences while supporting our growing client base. This role offers immediate start with comprehensive training and a supportive team environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to launch your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to address complex issues
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service/call center experience
- Strong communication and active listening skills
- Proficient with Windows OS and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexible schedule availability (evenings/weekends)
- Pass background/drug screening